COMPLAINTS PROCEDURE

We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please contact us with the details.

What will happen next?

  1. We will send you a letter of acknowledgment of your complaint within 20 working days of receiving it, enclosing a copy of this procedure.

  2. We will then investigate your complaint. This will usually involve passing your complaint to Clare Barlow (Partner), who will review your matter file and speak to the member of staff who acted for you.

  3. A written reply to your complaint will be sent within 21 days of our letter of acknowledgement and, if appropriate, make suggestions which might be helpful to resolve the issue.

  4. If you are still not satisfied, then you should contact:

Legal Ombudsman, PO Box 6806,  Wolverhampton WV1 9WJ

about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response on your complaint but for further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk

Please note that the Legal Ombudsman service is only available to members of the public, Charities, Clubs, Trusts and very small businesses.

If we have to change any of the timescales set out above (for example, if we are closed for the Christmas break or due to staff illness), we will let you know and explain the reasons why.

 

Christchurch Solicitors, Soane House, 4 Soane Street, Ipswich IP4 2BG. Tel: 01473 355160. E-mail: info@christchurchlaw.co.uk

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